Returns/Exchanges

A gentle reminder about our return/exchange policy… 

• Returns/exchanges will only be accepted on defective merchandise. 

• Items worn or washed are not eligible for return or exchange. 

• Exchanges on defective merchandise only.  Exchanges will be issued within 2 business days of our receipt of the returned goods, and then applied to the original purchase credit card used or exchanged for other merchandise at your request.

• Shipping and handling charges are not refunded.

How do I exchange an item? 
If you wish to exchange your online purchase due to a manufacturer’s defect, please contact Customer Service at BannerHealth@identitymarketing-az.com   

A confirmation e-mail will be sent to you within 2 business days of our receipt of your returned goods.